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Frequently Asked Questions
What is the EDGE iOS App?
The EDGE iOS application is a first-of-its-kind news reader for the LGBT community.
It allows you to access the award-winning editorial content of the world's largest network of gay and
lesbian web portals via your iPhone, iPad or iPod touch, utilizing the unique capabilities of these devices.
What's the difference between the iOS
App and the EDGE websites?
While the EDGE iOS application does not (yet) permit the full range of robust
features of our web network, it's the perfect solution for those who wish to stay in touch with news and
entertainment information targeted to the LGBT community while you're on the go. You don't need to be
connected to your web browser - or, in many cases, to any wireless services at all - to read news, view
nightlife photos, and connect with your community. Plus, the EDGE iOS app on iPads contains a totally unique product -
the EDGE Digital Magazine.
What's the EDGE Digital Magazine?
A brand new product for the LGBT community, the EDGE Digital Magazine is currently unique to iPads. It feels like a
magazine, but it's not a print product. It features in-depth news, entertainment, travel, nightlife, health, technology and style stories, plus
fashion photography and so much more - all laid out in a beautiful interactive product designed to take advantage of the hip fabulousness that is
Apple's tablet. We believe this is the future of publishing - you've got to see it to understand why!
Does it cost anything to use the
EDGE iPhone App?
That depends. The EDGE iOS application is free to download and use.
Do note, however, that if your iOS device is not connected to a Wi-Fi connection, the EDGE application
will attempt to use your device's cellular network connection to access and download content. Please be sure to check
with your carrier to be sure you will not be charged for this usage, especially if you are traveling
internationally.
Subscribing to our app is required to access certain functions. Subscriptions cost $1 per month or $10 per year
(honestly, what a deal!) and allow users to enter giveaways and suppress ads.
Where do I get the EDGE iOS App?
That one's easy - you can either browse the Apple App Store on your iPhone, iPad or
iPod Touch, or you can
follow this link
to download it right to your computer. Please note that as of Version 2.0, the EDGE iOS App has been designed to work with
devices running Version 4.0+ of the iOS operating system. If your phone tells you that you are unable
to install the EDGE iOS App, please be sure you've upgraded to the latest version!
What is "offline" reading?
When you first load up one of the EDGE iOS application's news channels (Top Stories,
Columnists, etc.) or our digital magazine, your device will "sync" with EDGE's servers and download content to your iPhone, iPad or iPod Touch. Once
the sync is complete, your device will not need to load additional information from EDGE's servers for you to read
each article. This allows you to sync your iOS device once, and then read lots of stories - even
if your device is no longer able to access its Wi-Fi or cellular connection. You'll find this a speedy way
to browse the day's news.
Be aware, however, that the initial sync may take a moment or two; where possible, we recommend using a Wi-Fi
connection to sync your device. Additionally, some non-essential components will download outside of the sync, and
heavy-bandwidth items such as photoalbums will always require a live connection to view.
How do I force a sync?
In many cases, the EDGE iOS application will automatically sync when you launch, and/or when
you visit a new section of the app (photoalbums, columnists, etc.) For a sync to complete, you'll need the app to stay open -
so feel free to browse stories or stare at fun photos while your device is downloading the latest and greatest
from EDGE.
If for some reason your device does not automatically sync, you can force a sync at any time by giving your iPhone
or iPod touch a "shake." Merely hold it in one hand and... well... give it a yank. If you happen to be in a
public venue such as the subway or at an affair of state while doing this, we advise adopting an expression of extraordinary joy as you shake your device. It won't
sync any faster, but it's a lot more fun. This doesn't work on the iPad (we're afraid you'll drop it!) so we've also installed handy "Reload" buttons on every screen
for your pleasure.
How long does it take to sync?
When your device downloads stories from the EDGE Network, the amount of time you'll have
to wait for new stories to appear varies quite a bit. This wait time is entirely dependent on your current
connection and the speed of your device. For example, newer iOS devices that have access to G3 speeds will download
our stories faster than those that do not. And if your device is currently connected to a Wi-Fi network, the
relative speed of download will be much faster.
How do I share an article?
You can easily share articles, columns and photoalbums with your friends, colleagues, family, and/or
any unsuspecting member of the Religious Right. First, open an article, photoalbum or column; then, look for the "share" button and
click it. You will be offered the option of emailing the item, posting it to Facebook, or Tweeting it.
Please note that you will require a Facebook account and/or a Twitter account for the latter two options..
Can I adjust the number of articles
saved on my device?
Sure. You can opt to store anywhere from one day to ten days' worth of articles on
your iPhone, iPad or iPod Touch. To change this preference, go to your device's "Settings" area. Select "EDGE," then
select "Save Stories for" - then choose the number of days, from one to ten. Older articles will be
automatically removed from your device as part of the sync process.
What's with all the ads? Can I turn them off?
Our app now includes advertising; we're sorry about that, but delivering all this
fabulous stuff to you costs money - aren't you glad someone else is footing the bill? Subscribers can
opt-out of ads if they like.
My app is frozen or won't download any
stories. Help!
While glitches in the EDGE App are highly unusual (excuse us while we pat ourselves
on the back), occasionally devices experience glitches on their own which negatively
impact the way our application runs (see, it's far easier to blame someone else's technology). If your EDGE App begins behaving erratically, here are a few steps
you can take:
1) Soft-reset the application.
Go to your device's "Settings" area and select "EDGE." Under "General Settings," select
"Reset EDGE" - then move the "Reset on next start" slider to "On."
Then restart the EDGE app. Note: this action will remove all article from your device's database
and will force a fresh sync.
2) If #1 does not work, you may want to simply remove and
reinstall the application. See "Removing the EDGE App" below for instructions.
3) If both of the above steps fail to solve the problem, give us a shout at iphone@edgemedianetwork.com and we'll
help you out personally!
How do I remove the EDGE iOS
application from my iPhone or iPod Touch?
You can't. Buwahahahah. Just kidding. To remove the EDGE App, press and hold
the "EDGE" application icon until it begins to wiggle. Then press the "X" in the upper left-hand corner
of the icon and confirm the deletion in the window that appears.
Can I send EDGE comments or
feedback about the EDGE App?
Of course! We love hearing from our community - send your comments, thoughts,
recommendations and other feedback to iphone@edgemedianetwork.com.
Version Notes »
About Subscriptions »
Help! My app is crashing! »
« iOS Home
For information about or support using our iOS apps, or to inquire
about advertising rates, please contact iphone@edgemedianetwork.com.
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